Terms & Conditions

Pleasure Toy Hub – Terms & Conditions

Welcome to Pleasure Toy Hub. By accessing or using our website, you agree to the following Terms & Conditions. These terms apply to all customers in Australia and New Zealand.

About Us

Pleasure Toy Hub (“we”, “us”, “our”) is an online retailer specialising in adult-wellness and sex-toy products. We operate using Australian drop-shipping partners and New Zealand distribution operations. All orders are shipped in plain, discreet packaging.

Eligibility

By using our website, you confirm that you:

Are 18 years or older
Are legally permitted to purchase adult products in your region
Will not purchase on behalf of minors

Product Information

We aim to provide accurate product descriptions, images, and specifications. However, colours may vary slightly, packaging may differ, and measurements are approximate. If a product is significantly different from its description, you may be entitled to a remedy under consumer law.

Pricing & Payments

Prices are displayed in AUD or NZD depending on your region and may change without notice. We accept secure payments through trusted third-party processors. We do not store full credit card numbers or CVV details.

Orders & Fulfilment

By placing an order, you agree that your delivery details may be shared with our fulfilment partners. Orders cannot be cancelled once dispatched. Stock availability and delivery times may vary.

Shipping & Delivery

We offer free standard shipping on all orders over $85 (AUD/NZD). Orders under $85 incur a standard shipping fee. Delivery times are typically 3–6 business days for Australia and 5-8 for New Zealand, though delays can occur due to courier performance, weather, or high-volume periods.

Returns & Refunds

Due to the intimate and hygiene-sensitive nature of our products, strict return rules apply. We cannot accept returns on opened, used, or seal-broken items. For full details, please see our Refund & Returns Policy .

Warranties

Some products include a manufacturer’s warranty. Warranty terms vary by brand. We will assist with warranty claims where possible.

Privacy & Confidentiality

We take privacy seriously. We collect only the information needed to process orders and provide support. We never sell or share your personal information with third-party marketers. See our Privacy Policy for full details.

Intellectual Property

All website content — including text, images, branding, and product descriptions — is owned by Pleasure Toy Hub or our suppliers. You may not copy or distribute content without permission.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for misuse of products, courier delays, or losses caused by incorrect customer information. Your rights under Australian Consumer Law and the New Zealand Consumer Guarantees Act remain unaffected.