FAQs

Yes. All orders are shipped in plain, unbranded packaging with no mention of Pleasure Toy Hub or the contents inside. Your privacy is always protected.

Yes. We offer FREE shipping on all orders over $85 (AUD/NZD depending on your region).
Orders under $85 will have a standard shipping fee applied at checkout.

Delivery times vary depending on your location and courier.

Most orders arrive within:

• Australia: 3 – 6 business days
• New Zealand: 5 – 8 business days

Delays may occur during peak periods or due to courier disruptions.

We use discreet billing descriptors. The exact wording may vary depending on your payment provider, but it will not reference adult products.

Because our products are intimate and hygiene-sensitive, we cannot accept returns on:

• Opened or used toys
• Products with broken hygiene seals
• Internal-use toys (vibrators, dildos, anal toys, strokers, etc.)
• Lingerie that has been worn or tried on
• Lubricants, oils, sprays, and consumables

This ensures every customer receives a brand-new, untouched product.

If your item arrives damaged or stops working within a reasonable period:

• Contact us within 7 days
• Provide photos or videos of the issue
• We may request the item be returned for inspection

If the fault is confirmed, we will offer a replacement, refund, or store credit.

If we sent the wrong product, colour, or variation, contact us within 7 days. We will fix the issue at no cost to you.

Many rechargeable and premium toys include a manufacturer’s warranty. If your product has warranty coverage, we will help you with the claim process.

Orders cannot be cancelled once they have been processed or dispatched. If you need to make a change, contact us as soon as possible and we’ll do our best to help.

We accept secure payments through trusted third-party processors. Your full card details are never stored on our website.

Only your name and delivery address. There is no reference to adult products or Pleasure Toy Hub.

Yes. All communication is handled with complete confidentiality. We never share your information with third-party marketers.

You can reach us at: support@pleasuretoyhub.co.nz
We typically respond within 1–2 business days.

Yes. We only stock products from reputable manufacturers that use body-safe materials such as silicone, ABS plastic, stainless steel, and medical-grade components.

Currently, we ship within:

• Australia
• New Zealand

Courier delays can happen due to:

• Weather
• Public holidays
• High-volume periods
• Customs (for AU/NZ cross-shipping)

We will assist with tracking, but delays outside our control cannot be refunded.